Portfolio
Project Name
Warranty Management System — Product Service & Claim Portal
The Warranty Management System is a comprehensive digital platform built to streamline the process of product registration, warranty tracking, and customer claim management. Designed for manufacturers, retailers, and service providers, this solution enhances customer satisfaction through transparency and automation in service requests and warranty validations.
Project Overview
The goal of the Warranty Management System was to create a centralized and efficient solution for handling customer product warranties and service claims. The platform enables users to register their purchased products, track warranty validity, and submit claim requests online — all while providing administrators with tools to manage verification, approval, and repair tracking.
Developed with a modern tech stack, including React.js, Node.js, and MySQL, this system ensures reliability, speed, and security. It automates the warranty claim workflow, reduces paperwork, and helps companies maintain a strong relationship with their customers through faster response times and accurate records.
Challenges
- Automating the manual claim submission and approval process.
- Ensuring authenticity of warranty data and purchase verification.
- Providing role-based access for customers, service staff, and admin users.
- Managing repair status updates and communication in real-time.
Solutions
Customers can easily register products using invoice numbers and serial codes for warranty activation.
An automated process that allows customers to raise claims and monitor their service status online.
Admins can verify claims, manage replacements or repairs, and update claim history efficiently.
Users receive real-time updates on claim approval, repair progress, and product return details.
All customer and product records are encrypted and stored securely for compliance and future reference.