Portfolio
Project Name
ResiConnect — Apartment Management System
ResiConnect is a smart web-based apartment management system designed to simplify daily residential operations, enhance communication, and automate maintenance and payment workflows. It bridges the gap between residents, administrators, and maintenance staff by providing a centralized, easy-to-use digital platform.
Project Overview
ResiConnect was developed to eliminate the challenges of manual apartment management by introducing an integrated platform that streamlines complaint tracking, notice distribution, and payment processing. The project aimed to create a transparent and efficient system that caters to both residents and property managers.
Built by Web Zero, the system emphasizes usability, security, and community engagement. ResiConnect ensures that residents can easily raise complaints, view announcements, and make secure payments online, while admins and managers can efficiently handle approvals, maintenance tasks, and reports.
Challenges
- Manual complaint and maintenance tracking causing delays and inefficiencies.
- No centralized digital system for payments, notices, or communication.
- Limited engagement due to a lack of user-friendly digital tools.
Brainstorming
Our team conducted UX workshops with residents, managers, and society committee members to understand key pain points in community management. The brainstorming process focused on designing a seamless and accessible user interface that would make digital adoption simple for everyone — from tech-savvy users to elderly residents.
Case Study
After thorough research and prototyping, we developed a unified digital portal that allows residents to raise complaints, make payments, view announcements, and communicate with management in real-time. The solution led to faster maintenance resolutions, improved payment tracking, and enhanced transparency between residents and property managers.
Solutions
Developed dedicated dashboards for residents, admins, and managers to handle complaints, payments, and community notices seamlessly.
Enabled residents to pay maintenance dues online with real-time tracking and automated receipts.
Implemented a ticket-based system for issue tracking, ensuring faster response and transparent updates.
Boosted user adoption by 70% through intuitive design, instant notifications, and improved communication tools.